General terms & conditions

1-Preconditions and validity

The following General Sales Conditions govern the sale of products between Mega 3D and the customers, excluding any other arrangement if not agreed in written form.
The submission of an on-line order implies the comprehensive acceptance of the following conditions. The general conditions therein included can be modified without any notice and will have immediate validity from the date of publication on our website


Mega 3D sells to the public, and also to companies and to professionals owning a VAT number living in Italy and in the EU.


In no case can Mega 3D be held responsible for any damage or loss, direct or indirect, deriving from the sale of products and services offered on the website
Mega 3D cannot be held responsible for disruptions due to force majeure, nor for delayed/unsuccessful delivery of the product, nor for the conformity of the goods to the specifications published on the website, nor for any other cause which cannot be directly attributed to Mega 3D.

4-Products and product description

The information on the website is obtained from information published by the manufacturer of the products included in our catalogue. Any length, weight or dimension measurements are to be considered purely indicative.
This information does not constitute in any manner certified technical documentation of material properties.
The colors shown in the photographs may vary according to the device with which they are displayed, Mega 3d cannot guarantee that the device will faithfully reproduce the colors.
Mega 3d reserves the right to modify/adapt the information on the products in the catalogue according to what will be communicated by the manufacturers, even without prior notice.


Orders are only accepted if placed through the website The customer submitting the online order will receive at the end of the procedure an e-mail confirmation of their order from Mega 3D. Mega 3D reserves the right to cancel the order in case of mistakes or evident inaccuracies regarding the products on the website. Mega 3d reserves the right to modify the quantity of the order or to reject the order.


All prices included on the website are to be considered VAT inclusive. Shipping fees are not included and vary depending on weight, destination and delivery mode. Prices and discounts may be modified in any moment without prior notice.

7-Availability of Products

The delivery may be subjected to delays due to force majeure independent by Mega 3d, such as, but not limited to: holidays, festivities of the country of origin of the manufacturer or the distributor of the goods, lack of internet connection, natural disasters.
The availability of the products may vary in any moment. In case the products are not immediately available at the moment of the order, Mega 3D will promptly inform the customer of possible delays expected for the delivery of the product.

8-Shipping and delivery

The delivery of products will be effectuated by forwarders appointed by Mega 3D and the delivery costs will be borne by customers. In this case, and only when the delivery cost is charged, Mega 3D will bear the responsibility of the goods. In the event of theft or loss, Mega 3D agrees to deliver a new product and, if this product should be unavailable and/or out of stock, Mega 3D will offer a different product with equivalent features, and the customer will have the right to reject such product and request a refund of the product.
Mega 3D undertakes to deliver the goods to the forwarder within 48 hours (working days).
The time of delivery may be subjected to variations due to force majeure or due to traffic and general mobility conditions or by act of a public authority.

9-Risk and property

At the time of delivery of the goods, the customer must verify the integrity of packages and the conformity with what is specified in the delivery note. In case of discrepancies, the non-conformity must be reported via e-mail to Mega 3D within eight calendar days.
Even when the package is intact, the goods must be verified within 14 calendar days from receipt. Any possible hidden defects resulting from transport damages must be reported via e-mail to Mega 3D. Any reporting after the specified deadline will not be taken into consideration. The customer bears full responsibility for his declarations.


All goods supplied must be paid via Paypal or by credit card (via Paypal network).
Mega 3D reserves the right, at its sole discretion, not to proceed with the delivery of the goods, even after accepting the order, to those customers who prove to be “insolvent” or “in dispute”.

11-Right of withdrawal

The customer can exercise his right to withdraw no later than 14 calendar days from the receipt, excluding bodies which cannot be classified as consumers, i.e. individuals with VAT number who require an invoice.
The right of withdrawal cannot be exercised over materials which are sold by the meter, since they are made to customer’s specifications.
The return of the goods to Mega 3D must be requested by means of an online ticket in the reserved area of the website or by e-mail. The notice of return must include reference to the order, to the products to be returned and to the information of the applicant; the customer may use the dedicated form which can be downloaded from the website (not mandatory). The return must be explicitly authorized by Mega 3D.
The return of the goods must be accomplished within 10 working days from the date of approval of the request of return. In the event that the goods are entrusted to the forwarder after 10 working days from the date of approval of the request of return, the return period expire and no refund may be provided.
The delivery cost for return are borne by the customer.
If the carrier is appointed by the customer, Mega 3D will not be held responsible for the loss and/or damage of the goods until they are consigned to the carrier and they reach the warehouse of Mega 3D.
The goods to be returned must be delivered duty paid in perfect conditions, with the original package and the mention on the document of the assigned number of return.
The return goods may be subjected to a cut-back in case the product:
Even if perfectly intact (closed) was commissioned by Mega 3D, upon request of the customer, to its supplier
Is stated to be open
Is stated to be closed when it is actually open
We kindly ask our customers not to dispatch goods upon which the right of withdrawal cannot be exercised.
In case the right of withdrawal is not applicable, the goods will remain at our head office. The customer can make arrangements to collect the goods.
The money refund will be carried out with the same method of payment used at the moment of the purchase. The issuance of the refund may take up to 30 days.

12-Obligations of the purchaser

The consumer undertakes to read and accept the following general conditions which he must have examined and accepted at the moment of the online registration and/or order. It is strictly forbidden to enter false, and/or invented, and/or fictitious data during the registration and purchase procedure.
It is forbidden to register more than once for the same person. It is not allowed to enter personal data and e-mail of other people.
The customer relieves Mega 3D of any responsibility deriving from the issuance of erroneous fiscal documents caused by erroneous data given by the customer when registering. The customer is solely responsible for the correctness of data entered at the moment of the registration and/or order.


Possible mistakes in the dispatch or lack of material must be reported via e-mail, writing to [email protected]


The purchase of material at Mega 3D implies the complete acceptance of the conditions of guarantee established by the manufacturer, which can be independent from the will of Mega 3D. Therefore, the customer must be aware that the goods purchased will be guaranteed by the manufacturer according to his conditions and accepts without any reservation all guarantee modalities of the manufacturer or of the body performing the guarantee, even if other than Mega 3D.

15-Personal data treatment

As regulated by legislative decree 30 June 2003 n. 196, the customer acknowledges that the “personal data” given and/or exchanged, even during the pre-contractual information, will be used in compliance with the legislative decree n. 196/2003, pursuant to article 24, paragraph 1, letter b) and its following modifications and integrations of the same legislative decree 196/2003. It is further understood that the customer explicitly agrees to the transfer of “personal data” pursuant to article 43, paragraph 1, letter b) of the legislative decree 196/2003 and in any case to their communication and circulation.
The customer must refer to the Privacy Policy on this website for further information.


All website contents are copyright and property of Mega 3D. It is strictly forbidden to duplicate, copy and distribute the contents of the website without the mention of copyright.


Any controversy arising hereunder will be regulated by the Italian Law and will be settled in the competent court in Milan.

The present conditions have been updated on the 1st of July 2015.